Thank you for shopping at Driyan LLC! We are committed to providing you with high-quality products and services. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.
I. Return and Exchange Request Period
You may request a return or refund within 30 days from the date you receive your order.
Requests for orders exceeding this 30-day period will not be accepted (except in special circumstances).
II. Return and Exchange Conditions
To ensure your return is processed smoothly, the item(s) must meet the following conditions:
The item(s) must remain unworn and unused.
The item(s) must show no signs of obvious wear, stains, or damage.
Original packaging, tags, and accessories must be retained.
Valid order information or proof of purchase must be provided.
If the item(s) do not meet the above conditions, we may decline your return request or offer only a partial refund.
III. Non-Returnable/Non-Refundable Items
The following items/situations are generally not eligible for return or refund:
Items that show obvious signs of use or have been damaged by the customer.
Items that have been used despite an incorrect size selection.
Special promotional or clearance items (specifically marked as non-returnable/non-refundable on the product page).
Orders for which the return request period has expired.
IV. Return Process
Contact Customer Service to Initiate a Request
Please contact us via email, providing your order number and the reason for your return:
jacquelyn@driyan.shop, support@driyan.shop
Receive Return Confirmation
We will respond within 1–3 business days and provide you with return instructions.
Ship Back the Item(s)
Follow the instructions to ship the item(s) back to the designated address (see “Return Address” below).
Review and Processing
We will inspect the item(s) upon receipt and process your refund once everything has been verified.
V. Return Address
Return Address:
Driyan LLC
4048 RUNNING OAK LN, SAN BERNARDINO, CA 92407
Please Note: Do not ship items back directly without prior confirmation from Customer Service; doing so may result in our inability to process your refund.
VI. Refund Information
Refunds will be processed and returned to your original payment method within 5–10 business days after we have received and verified the returned items.
The actual time it takes for the funds to appear in your account depends on your payment provider (e.g., your bank or credit card company).
Provided the return meets our eligibility criteria, original shipping fees are generally non-refundable (exceptions apply in cases involving product quality issues).
VII. Return Shipping Costs
For returns initiated due to personal reasons (such as incorrect sizing or personal preference), the return shipping costs must be borne by the customer.
If the return is due to product quality issues or an error on our part (e.g., shipping the wrong item), we will cover the return shipping costs.
VIII. Exchange Policy
If you wish to exchange an item (e.g., for a different size or style), we recommend that you first request a return and refund for the original item, and then place a new order. This ensures optimal inventory management and delivery efficiency.
IX. Damaged Items or Order Errors
If you receive an item exhibiting any of the following issues, please contact us within 48 hours of receipt:
Damaged item(s)
Incorrect item(s) (wrong style or size)
Please include clear photographs of the item(s) in question; we will prioritize processing a replacement or refund for you.
X. Contact Us
If you have any questions regarding our return and exchange policy, please contact us via the following methods:
Company Name: Driyan LLC
Company Address: 4048 RUNNING OAK LN, SN BERNRDNO, CA 92407
Phone Number: (840) 257-8757
Email Addresses:
jacquelyn@driyan.shop, support@driyan.shop
Driyan LLC is committed to providing you with a worry-free shopping experience. Thank you for your understanding and support!